Billing Agreement

Account Payment

Payment via Credit Card

Hivelocity accepts payments via MasterCard, VISA, AMEX, wire transfer and Paypal. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account. Accounts will renew automatically on the anniversary of each billing cycle unless proper cancellation notice is submitted to our billing department (see cancellation policy below).

Other Payment Methods

Hivelocity accepts paypal, personal check, company check, echeck, wire transfer and money order. All funds must be payable in US dollars. Hivelocity does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.

Login to add check information.
Login to add a Paypal subscription.
Wire transfer information available upon request.

Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer’s account will be permanently cancelled. Such cancellation does not relieve client’s obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, Hivelocity.net will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

Late / Non-Payment

Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

The card expired
The bank declines the charges
The card is reported lost or stolen
The card is declared invalid

You will receive an invoice 1 day prior to your renewal.
After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance)
On the 7th day, you will receive a suspension notice with the date your account will be suspended.
If your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply and your billing date will be changed to the date payment was received).
If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold.
ALL FILES WILL BE DELETED FROM OUR SYSTEM.

Late Check / Non-Payment

You will receive an invoice 1 day prior to your renewal.
After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance).
On the 7th day, you will receive a Suspension notice with the date your account will be suspended.
If your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply and your billing date will be changed to the date payment was received).
If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold.
ALL FILES WILL BE DELETED FROM OUR SYSTEM.

Cancellation Policy

Requesting an Account Cancellation

A cancellation will only be accepted if it is done by one of the following methods:

Print the PDF file found below and complete the form in FULL. You must FAX this cancellation form to 813-902-6477.
Click here to download cancellation form
All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

Results of a Cancellation

When a cancellation request is made, Hivelocity will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. Hivelocity will remove all files. This may include unread e-mail left on the server.

Refund Policy

Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service (excluding dedicated servers and colocation) the customer will receive a full refund of all account fees, including set-up fees provided:

The account is not a resold account.
The account has not been suspended for violations of the Acceptable Usage Policy.

No refunds of dedicated server monthly service charges or setup fees. Refunds will be credited to the credit card on file or paypal account used to order service ,or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation, no exceptions.

No Refunds Outside of the First 30 Days

Hivelocity does not offer refunds for services after the initial thirty (30) days of service. Hivelocity does not issue prorated refunds for prepaid service.

Keeping Billing Information Current

Updating Your Billing Information

You may fax an update to 813-902-6477. Any fax must include the account name, account password, and signature of the account owner. Personal information may be changed via the customer’s portal.

Out-of-Date Records

Periodically it may become necessary for Hivelocity.net to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. Hivelocity is not responsible for actions that are taken as a result of a customer’s failure to respond to Hivelocity’s notices.

Invoices and Statements

E-mail Invoices/Statements

Customer may request Hivelocity to send an invoice or account statement via e-mail. There is no charge for this service.

Postal Mail/Fax Invoicing

Customer may request Hivelocity to send an invoice or statement via postal mail or fax. Hivelocity will charge customer 5.00 per invoice/statement sent via this manner.

Taxes

Customer Liability

Hivelocity shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Hivelocity’s products and services.

Bandwidth and Overages

Unmetered Servers

Unmetered Bandwidth may be purchased in increments of 10, 20, 50 and 100Mbps. Your selected level of bandwidth will be capped at your servers network adapter as well as the switch port you are connected to. The server will obtain your selected full port speed (10, 20, 50, or 100Mbps) 24hr/7days per week and will not accrue bandwidth overages charges as you will not be able to exceed the allotted bandwidth amount.

Standard Metered Servers

All of our standard server include 1500, 2000, 3000 or 4000GB of monthly data transfer. On our standard server offerings, you will purchase an allotted amount of bandwidth for your server and you will be billed based on your monthly use. Hivelocity will calculate your bandwidth use each month based on your total data transfered in a given billing period.

If you have exceeded the allotted bandwidth for your server plan in the current billing period, you will be charged $.40 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.