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Fully Managed cPanel Services

For only $29/month Hivelocity offers a host of proactive management services for our cPanel dedicated server customers. Please look at the list below and see everything we will do for you behind the scenes to ensure your cPanel server is up, optimized and error free.
 

Included Services
24/7/365 Monitoring
Server will be consoled within 5 mins of an alert
Softaculous included
Initial WHM/cPanel Setup
Hardening of LAMP Stack
Upgrade MySQL to 5.1
Setup CSF/APF
Setup RKhunter, CHkrootkit, setup alerts for them
Setup of monitoring for services and hardware; Alerts can be setup to alert both the datacenter and Customer if wanted; includes RAID monitoring if hardware has RAID
Monitoring of all services, hardware, backups
3rd Party Software install if its supported by/compatible with cPanel through Easy Apache
Installation of any Softaculous package
Mod_security setup (user ConfigServer ModSecurity Control http://configserver.com/cp/cmc.html), with basic rules from GotRoot
Migration assistance with cPanel to cPanel, Plesk to cPanel or DirectAdmin to cPanel..
Help recover and setup after crash/hack. Rebuild from most recent backups if customer has them
OS and cPanel Softaculous updated weekly
Remote reboot included
Install Atop/MyTop/MultiTail/ConfigServer File Manager/Mail Queue Manager.
Logwatch installation and setup
Secure OpenSSH setup Passwordless access (SSH Keys only)
Disable unnecessary services/users
Backup services – setup and integration with cPanel if customer has purchased our R1Soft backup solution

Want to self manage?

In the event any self-managed customer requires extensive trouble shooting beyond 15 minutes of time a charge of $100 per hour may apply. If it is determined the server is experiencing problems due to a problem on the Hivelocity network or Hivelocity hardware no charges will be applied and a credit may be placed on the account upon customer request (refer to the Network SLA regarding our 99.9% uptime guarantee).