First apply latest hotfix 2.8 on your machine and follow these steps:
Stop all IIS and Hosting Controller Services.
Copy mySQLdump.exe from (X:/mySQL installation path/Bin) -path of local or remote mySQL machine and replace at this location X:\Program Files\Advanced Communications\Hosting Controller\exes of HC installation path.
Start IIS and hostingcontroller services
Note:
“X” refers to the drive/path where respective software is installed (mySQL is the software in this case).
If you have any further issues, questions, or would like some assistance checking on this or anything else, please reach out to us from your my.hivelocity.net account and provide your server credentials within the encrypted field for the best possible security and support.
If you are unable to reach your my.hivelocity.net account or if you are on the go, please reach out from your valid my.hivelocity.net account email to us here at: support@hivelocity.net. We are also available to you through our phone and live chat system 24/7/365.