Troubleshooting Archives

How do I rebuild/restore the named.conf file on a Direct Admin server?

1) SSH to server as root. 2) cd /etc 3) cp named.conf named.conf.BAK 4) wget -O /etc/named.conf https://www.directadmin.com/named.conf 5) then run: for i in `cat …

Statistics

Webalizer is giving errors

Webalizer produces: error while loading shared libraries: libgd.so.2 When you run the following, you get: [root@server]# webalizer webalizer: error while loading shared libraries: libgd.so.2: cannot …

Web Hosting

Why is the task.queue not being processed?

check for /usr/local/directadmin/data/task.queue It should be deleted every minute. If it exists, check it’s contents. If there are more than just 1 or 2 lines, …

Security

Why am I getting “com_err.h: No such file or directory” error?

If you are getting this error /usr/include/krb5.h:2606:24: et/com_err.h: No such file or directory when compiling, install the e2fsprogs-devel package which provides the required header file …

Web Hosting

How and where do I setup more the 2 dns servers?

With Hosting Controller you cannot specify more than 2 nameservers. If you use DNS software such as Simple DNS Plus, you can set it to …

Web Hosting

How do I fix DCOM Issue between Web Server and Remote Secondary Machines?

When service pack 1 is applied on HC primary or remote Mail/DNS 2003 machines then DCOM communication problem occurs. It is because Microsoft has shipped …

Database

Why am I getting the error “Error: Unable to create the SQLServer object.” ?

It seems to be that you have not installed SQL Server Client Utilities on HC Primary machine. Apply this hotfix https://hostingcontroller.com/english/downloads/HotFixV61_2_1.exe install SQL Server Client …

Control Panel

Why is HC not backing up MySQL database and just creating a blank database backup file (.bak)?

First apply latest hotfix 2.8 on your machine and follow these steps: Stop all IIS and Hosting Controller Services. Copy mySQLdump.exe from (X:/mySQL installation path/Bin) …

Control Panel