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Explanation for affected customers

At roughly 11:56am eastern time a portion of our customers experienced a 9 minute issue with the Hivelocity network. Our Network Engineers were able to resolve the issue and restore service back to normal around 12:05pm.

At this time we are still investigating the issue to determine why our redundancy measures did not mitigate the event. What we can tell you at this time is the Traffic Manager shut down an interface on one of our edge routers. This appears to have caused corruption in the Forwarding Information Base. After reloading the line card that was affected, traffic was restored.

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