CAREERS

Hivelocity is looking for an experienced NOC Technician to provide technical support to users by researching and answering questions and troubleshooting problems. This is a full-time position located in Albany, NY. Hours would be from 10:00 PM to 8:30 AM.

Responsibilities:
The following reflects our company’s definition of essential functions for this job but does not restrict the tasks that may be assigned. We may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Work with team to provide superior customer service during shift
• Monitor and respond to alerts, alarms, and network anomalies
• Provision test and document new orders
• Manage work queues, allocate resources as needed
• Interact with customers to resolve outstanding issues
• Other duties as required and assigned by management
• Maintains working knowledge of products and/or services
• Provisioning of servers for new clients
• Data Center walkthroughs
• Greets colocation clients and provide them with access into their racks
• Interact with and monitor the activities of external third party information technology vendors
• Server intakes
• Combat DDoS attacks
• Configure and install SSL certificates
• Performs other duties as assigned by supervisor.

Requirements:

• Ability to communicate clearly and professionally
• Ability to monitor and direct resources, resolve and document customer issues, and create and maintain proper procedures to ensure the highest possible customer satisfaction.
• Ability to understand and follow written and verbal instructions
• Strong organizational skills; able to manage priorities and workflow
• Strong data entry skills
• Strong customer service skills
• Strong ability to deal professionally with clients via phone, email and chat
• Strong organizational skills and attention to detail
• Experience with email (POP, IMAP, SMTP, Outlook, Webmail)
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills a plus.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills are a plus. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Preferred Skills:

The following skills represent additional competencies preferred to be successful in this position:

• Ability to calculate figures and amounts such as percentages, sale prices, total purchases, etc.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization written, oral, or scheduled instructions. Ability to interpret multiple instructions furnished in written, oral, or scheduled form.

Physical Demands

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; the ability to sit for prolonged periods is required. It may require walking primarily on a level surface for periodic periods throughout the day and reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

• Ability to lift a minimum of 30 pounds independently or with assistance on an occasional to frequent basis.
• Proper lifting and safety techniques required.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office environment.

Job Type: Full-time

Schedule:

• Night shift

Ability to Relocate:

• Albany, NY: Relocate before starting work (Required)

Work Location: In person