Before you select your Dedicated Server provider, be sure you ask these 10 questions first
Dedicated Servers, also known as bare metal servers, provide the highest level of cloud-based service and the ultimate combination of performance, value and security for your website and application needs. Dedicated Servers are far more flexible than other hosting options giving your organization full control over the security settings, choice of operating system, hardware configuration, and what applications you want to run on the server.
1. Do they offer the latest enterprise-class server options and network infrastructure?
Hivelocity Hosting offers enterprise-class dedicated servers from Dell and Supermicro providing CPU options ranging from Dual Hexa-Core (2 x 6 CPU Cores), Dual Octa-Core (2 x 8 CPU Cores), Dual Deca-Core (2 x 10 CPU Cores), Dual Tetra-Deca (2 x 14 CPU Cores), to the latest 3rd Gen Intel Xeon Scalable Processors. We offer options such as multi-disk RAID, NVMe SSDs, geographic redundant backups (east-coast and west-coast), choice of many popular operating systems including Linux, Windows Server, and VMware.
Our network and data center utilize the latest equipment, software, and monitoring from top tier vendors such as Cisco, Juniper, Emerson, SolarWinds, RedHat, and Microsoft. Our dedicated servers offer the highest speed options for network bandwidth connectivity including Gigabit (GigE) and 10Gbps un-metered network connections.
2. Do they own, operate, and maintain the infrastructure – or are they just a reseller/wholesaler or middleman?
Hivelocity Hosting owns and operates our primary hosting data center facilities in Albany, New York (data center, network, computers, infrastructure, fiber optic circuits, etc.) and maintains its own dedicated local staff (not outsourced). Hivelocity Hosting is the only entity residing in the facility – meaning no other businesses, clients or vendors could disrupt your service. We are not a reseller or a sales agent for another data center or web hosting company. By owning our own building, data center, network, and server infrastructure, we can offer the most reliable service and competitive pricing backed by unmatched 24/7/365 managed support.
3. Do they partner and offer leading vendor software licensing and add-ons?
Hivelocity is primarily in the business of providing core IT infrastructure solutions like colocation, cloud, and bare metal dedicated servers. Hivelocity has top-tier partnerships with cPanel, WHMCS, R1Soft, GlobalSign SSL, SmarterTools, DirectAdmin, Plesk, SolarWinds, ManageEngine, CloudLinux, Red Hat Linux, VMware, Microsoft and more. We are serious about providing Dedicated Servers, and to do so you need to have the latest software licensing and add-ons available to your customers. Hivelocity Hosting has setup the best level tier volume discounts for these software items, and the convenience of having them pre-installed, supported, and maintained by our expert local staff on your dedicated server.
4. Do they offer free Dedicated Server Migration assistance?
Hivelocity Hosting offers FREE Website & Server Migrations – we make migrating to our dedicated server and web hosting services easier than ever by handling all the migration work for your website(s) and servers including all email, databases, websites, and applications. For specific details please view our Free Dedicated Server Migration Service.
5. Do They Offer a 100% Service Level Agreement, Four-Hour Hardware Replacement Guarantee, And Money Back Guarantee?
Hivelocity Hosting provides, in writing, our SLA (Service Level Agreement) guaranteeing 100% Network and Power Uptime. Hivelocity Hosting provides, in writing, our 30-day no-questions-asked money-back guarantee. Our top priority is your satisfaction, and we’re confident you will love our Hivelocity Hosting Services.
6. Do they have staff located at the data center where your Dedicated Servers will be hosted?
Hivelocity’s on-site staff are available 24/7/365 to answer your questions quickly and provide complete solutions direct from our expert team located right in the same building as your servers. There is no substitution for quality expert staff when dealing in a technical-oriented business place. Hivelocity has in-house industry veteran staff to handle all your needs. Unlike the trend as more and more companies outsource their technical support and customer support halfway across the globe, Hivelocity Hosting is a complete one-stop-shop providing clear, consistent, expert quality service.
7. Do they answer the phone and offer expert support 24 hours a day?
Please, pick up the phone right now, dial 518-618-0999 and you will get a real person based in our New York Headquarters talking to you within 60 seconds. There is nothing worse than a provider that doesn’t provide support – except possibly when you realize their support has you talking to someone located half a world away who barely speaks your language. Hivelocity Hosting stands apart from the crowd with fast and friendly local expert assistance 24 hours-a-day. Hivelocity Hosting offers every possible means of support ranging from toll free phone support at (888) 869-4678, to online Helpdesk, Email Support, Online Tutorials and Live Online Chat available 24/7/365.
8. Do they have a transparent proven track record?
Hivelocity has a transparent proven track record and commitment to you in writing that you can view online. You can view our verified 3rd party reviews. Trust is key – and at Hivelocity we are transparent, you can see what others say about us and from that understand how we value both you and your business.
9. Do they have SOC/SSAE, HIPAA, and other regulatory compliances?
Hivelocity Hosting’s data centers uphold compliance standards from SOC/SSAE, HIPAA, SOX, PCI DSS. Hivelocity Hosting has many products to help businesses build their optimal security solution as well including managed firewalls, SSL VPN, DDoS protection, and email security products.
10. Do they offer enough service options and flexibility to handle your growing business needs?
If you are serious about your business and plan to grow, selecting Hivelocity as your Cloud Services partner can provide you with a pathway for future growth and flexibility. Hivelocity Hosting offers a wide range of cost-effective cloud service options and platforms to get your business online. From value-priced Virtual Private Servers, Dedicated Servers, Managed Servers to Secure Colocation Services, Hivelocity Hosting can meet your cloud-based needs from one small virtual server up to hundreds of dedicated servers. The foundation and core of Hivelocity Hosting is structured for lighting speed and rapid growth through our state of the art network and data centers.
